Shipping & Returns Policies
Welcome to I Love Springerle Customer Service. Let us know if you have any questions or comments!
I Love Springerle is a baking at home for fun, family, and holidays company that offers some of the best springerle molds and cookie presses from House on the Hill.
Shipping & Delivery
Our shipping is FREE on all order over $45 and only $4.95 flat rate on all orders under that amount. We ship from our location in sunny Maryland. All orders are sent USPS First Class Mail or Priority Mail if the order is larger, which takes approximately 2-5 days. Please note this does not include processing time, we are super fast on processing orders and usually get it out the next day if not the very same. Keep in mind if you order Saturday day the item most likely will go out on Monday (then add the 3-5 days delivery time).
Privacy & Security
At I Love Springerle we are extremely careful about privacy and security. All orders are handled securely with SSL 256-bit encryption and we do not store your credit card details after your order has been completed. We will never share, lease, rent, sell, or give your personal information to any third party under any circumstances whatsoever. Additionally our site is inspected for security on a regular basis.
We offer a no fuss no hassle 15-day money back guarantee on orders and products placed online. If you would like to return an order simply e-mail us from our contact page (see link at bottom of page or click here) for a Return Authorization Number (RA #). Please reference the original order number. Return shipping is non-refundable. For items received damaged please follow the above instructions for the exchange. Please ship items carefully cushioned, use a new box to avoid crushing. Priority mail boxes are free from the USPS.
*Please note that unfortunately we cannot accept back opened or used cookie molds for returns due to hygienic reasons. They must be in their original packaging in unused condition. Please make sure to carefully insulate and package the mold. Damaged returns will not be refunded for obvious reasons. The original shipping cost will be deducted from the returned credit.
The quickest and most expedient way to place an order is by ordering online. You can create an account at checkout or just register as a guest if you prefer. Unfortunately, we do not take orders by phone so that we can focus on customer service and questions.
Payment, Pricing & Promotions
We accept most forms of major credit cards including American Express, Mastercard, and Visa. Keep an eye out for specials and discounts-sign up for our newsletter to win our amazing monthly Springerle Mold Giveaways!
If you create an account online with us you can view your current orders. If you have any questions about your order or want to make changes please contact us immediately and we will try to catch the order going out.
Updating Account Information
Once logged in you can go to your account details and change an address or email. If you selected to receive our newsletter we'll keep you posted on exciting offers, discounts, and hot new products coming out.